San Antonio Airport Recognized as One of Top Six Airports in the World
July 1, 2021 - San Antonio
Flying high. San Antonio International Airport is one of two airports recognized in the United States and one of six airports in the world to be awarded this top honor. The other six airports are Bangalore, India; Guangzhou, China; Cochin, India; Portland, Maine; and Toronto, Canada. Photo: Facebook/San Antonio International Airport.
By Jade Esteban Estrada, Staff Writer | San Antonio Sentinel
WHAT YOU NEED TO KNOW:
- Airports Council International announced San Antonio Airport as one of the 2021 Director General’s Roll of Excellence in Airport Service Quality Award recipients
- This year, San Antonio Airport was one of six airports in the world to receive one of the industry’s highest honors
This week, San Antonio International Airport (SAT) was notified that it will be receiving a top industry award from Airports Council International (ACI) World. ACI, considered the industry leader in benchmarks and standards, announced SAT as one of the 2021 Director General’s Roll of Excellence in Airport Service Quality Award recipients. The ACI Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards.
This year San Antonio International Airport was one of six airports in the world to receive one of the industry’s highest honors. The accolade is given to airports that have won multiple Airport Service Quality Awards (ASQ) over a five-year period during the last ten years, according to a press release.
This award was established in 2011 to provide additional recognition to those airports with excellent ratings according to passenger surveys. Only 58 airports worldwide have received the award since its inception.
“SAT having won awards for Best Airport with 5-15 Million Passengers, Best Hygiene Measures in the Region, Voice of the Customer and now the Roll of Excellence from the industry’s top organization validates everything we have done and continue to do here in San Antonio, “said Jesus H. Saenz, Jr., director of airports for the San Antonio Airport System. “This is a tremendous honor for our dedicated team.”
SAT is one of two airports recognized in the United States and one of six airports in the world to be awarded the top honor: The other six airports are Bangalore, India; Guangzhou, China; Cochin, India; Portland, Maine, and Toronto, Canada.
The airports will be honored later this year at the ACI Customer Experience Global Summit in Montreal, Canada.
Jade Esteban Estrada is a staff writer for the San Antonio Sentinel, where he covers public health and other citywide issues. jade@sasentinel.com | Twitter: @getjaded